The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My iPhone Face ID is not working
[Re-Titled by Moderator]
iPhone XS Max, iOS 18
What to do: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If that fails to resolve this, contact Apple Support, as you may be headed for repair or replacement.
What to do: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If that fails to resolve this, contact Apple Support, as you may be headed for repair or replacement.
There may be something wrong with your TrueDepth camera. Please review the following support articles.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics.
Face ID not working on iPhone
