Why can't I see my hard drive for macOS reinstallation?

I am trying to reinstall the OS on my old Mac Book Air 2011. I tried to get this machine ready for resale. I must have done it wrong and now I cannot reinstall the OS. When I get to the part of the internet reinstall it does not see my hard drive but it does install it on a thumb drive and I can operate the machine. Any suggestions?


[Re-Titled By Moderator]

Posted on Feb 13, 2025 6:01 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2025 6:38 PM

You do see the physical internal SSD within Disk Utility? If so, then make sure to erase the whole physical SSD as GUID partition and MacOS Extended (Journaled). This assumes you are booting to a macOS 10.11+ installer. If you are booting into a macOS 10.13 installer, then you will need to click "View" within Disk Utility and select "Show All Devices" before the physical drive appears on the left pane of Disk Utility.

Erase and reformat a storage device in Disk Utility on Mac - Apple Support


If you are booting a macOS 10.10 or earlier installer, then you will instead need to partition & format the whole physical SSD by using the instructions in the following article as a guide:

https://eshop.macsales.com/tech_center/formatting/Mac_Formatting_6-10.pdf


The internal physical SSD will be the top most item which will usually have the make & model of the SSD....something like "Apple SSD...", or "Apple SM128.....", etc. (it varies by version of Disk Utility & model of SSD).


9 replies
Question marked as Top-ranking reply

Feb 14, 2025 6:38 PM in response to gordon_s

You do see the physical internal SSD within Disk Utility? If so, then make sure to erase the whole physical SSD as GUID partition and MacOS Extended (Journaled). This assumes you are booting to a macOS 10.11+ installer. If you are booting into a macOS 10.13 installer, then you will need to click "View" within Disk Utility and select "Show All Devices" before the physical drive appears on the left pane of Disk Utility.

Erase and reformat a storage device in Disk Utility on Mac - Apple Support


If you are booting a macOS 10.10 or earlier installer, then you will instead need to partition & format the whole physical SSD by using the instructions in the following article as a guide:

https://eshop.macsales.com/tech_center/formatting/Mac_Formatting_6-10.pdf


The internal physical SSD will be the top most item which will usually have the make & model of the SSD....something like "Apple SSD...", or "Apple SM128.....", etc. (it varies by version of Disk Utility & model of SSD).


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can't I see my hard drive for macOS reinstallation?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.