How can I fix iCloud backup issues on iPhone 16 Pro?

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How can I fix iCloud backup issues on iPhone 16 Pro?

I purchased this phone in Oct 2024, it can never complete iCloud backup. Contacted Apple Support, and I have been patiently waited for three months, the specialist said never encounter this before, and now the phone has another problem, there is a blue box appearing on the phone, jumping from top to bottom. Restarting phone wouldn’t help and it just randomly happened and stopped.

contacted Apple Support today, MR STEVEN said it’s a software problem, so I am not eligible for a replacement phone! So I asked when will this be resolved as it has been three months and problem has not been resolved, I paid £1499 for this phone, and it is not fully functioning. He said as soon as possible and in the nearest future.

It frustrates me as I paid fortune for a phone that is not functioning.

[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Feb 14, 2025 9:12 AM

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Answer 1

Feb 15, 2025 5:42 AM in response to DaviesNC

Did you check the Accessibility settings about the blue bar?

For example Settings/Accessibility/Physical and Motor/Eye Tracking -> OFF

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Answer 2

Feb 14, 2025 9:22 AM in response to DaviesNC

Did you try to set the phone back to factory settings and set it up as a new device without using any backup data?

Restore your iPhone, iPad or iPod touch to factory settings

Did you try to back up to a Mac or PC instead?

How to back up your iPhone, iPad, and iPod touch - Apple Support

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Answer 3

Feb 14, 2025 11:17 AM in response to DaviesNC

Any chance there is an Apple Store next to your place, where you can take your device to, and have it diagnosed at the Genus Bar?

Apple - Find Locations

Can you take a screenshot if this blue box appears again?

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Answer 4

Feb 14, 2025 12:33 PM in response to DaviesNC

As for the backup:

Did you try to disable the option to backup while using Mobile Data?

Make sure your iPhone is connected to a reliable, fast Wi-Fi network and your iPhone is being charged at the same time. Then tap on "Back up now" lock the screen by pressing the side button and give the iPhone time to back up.

And you will need enough free space in iCloud, at least 2-3time the size of the backup that has to be created.

Have a look at this related article for more troubleshooting tips:

If you can't back up to iCloud - Apple Support

Does the blue bar always appear over the part of the screen where you can put in things like a code or text?

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Answer 5

DaviesNC Author

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Feb 14, 2025 1:13 PM in response to Ingo2711

All my phones were in shared folder with my iPhone 14, so they are all backed up. The 16pro can only backup through iTunes at the moment. So it is very inconvenient especially after paying £1499 for it….

very disappointing at apple support and its service this time.

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Answer 6

Feb 15, 2025 5:51 AM in response to DaviesNC

Every iPhone will create its own backup in your iCloud Account. Or are you part of Family Sharing and the iCloud Storage is used by all members of the Family group?

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Answer 7

DaviesNC Author

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Feb 14, 2025 11:47 AM in response to Ingo2711

Yes, I have a plan to go to Apple shop for some help too. But Apple support was so sure that it’s only software problem and nothing can be done except I wait for the updates. And eventually there will be an update solve the problem I have.

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Answer 8

DaviesNC Author

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Feb 14, 2025 12:43 PM in response to Ingo2711

wifi is stable as my iPhone 14pro is only using WiFi for backup, updates. only this particular iPhone 16 pro is having problems.

and the blue bar jumps from top to bottom, from Lock Screen to unlocked screen

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Answer 9

DaviesNC Author

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Feb 14, 2025 12:51 PM in response to DaviesNC

https://youtube.com/shorts/VEukVwDlpyA?si=J7jAig87K_yKC-vE

here is the blue bar that comes and goes. Restarting phone won’t stop it, until it decided to stop.

and it also happen after I unlock my phone, typing messages etc

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Answer 10

Feb 14, 2025 12:57 PM in response to DaviesNC

I have never seen a blue bar on my iPhone screen when I had to enter the Lock Screen passcode on my iPhone 12.

Any accessibility settings active?

And there are 45256 Photos to be synced, this might really take a while.

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Answer 11

DaviesNC Author

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Feb 14, 2025 9:41 AM in response to Ingo2711

I have done all that and I have also called Apple support, they took the log of my phone and send it to the engineer. But nothing is working and it has been three months

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How can I fix iCloud backup issues on iPhone 16 Pro?

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