Email not downloading on WiFi

My apologies for the short delay in continuing this conversation. The Moderator has inexplicably moved your post to a different section of the ASC Community - where Apple's own Mail services are discussed. Clearly, your difficulty with BT Mail has no connection whatsoever with Apple's own mail services.

Thank you for the screenshot - this helps considerably.

Your iPad and iPhone appear to be unable to resolve the IP Address of BT's Mail Servers. The potential causes are many. If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DNS resolution. If applicable, you may only need to disable or remove the offending Security App and/or VPN.

Otherwise, your iPad may deriving its DNS Server settings (via DHCP) from your WiFi/Internet Router. Are you using a BT/EE Router, or something else? If using a third-party router, you may need to review your DNS settings; if using a third-party router, I shall presume that you will already know how to access and appropriately configure your router settings. Domestic BT/EE Routers rarely provide the facility to change DNS settings - and will be preconfigured to use BT's own DNS services.

If manually setting DNS settings, I recommend using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:

Quad9 (highly recommended)

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9

OpenDNS

208.67.222.222

208.67.220.220

2620:119:35::35

2620:119:53::53

Cloudflare

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001

If you need to reconfigure the DNS settings for your iPad or iPhone, these are set individually for each WiFi network that you connect to:

Settings > WiFi > [Your WiFi Network] - tap the blue "i" icon - [DNS] Configure DNS - select Manual

Enter all four of the DNS Server entries for the chosen DNS service, one per line, exactly as shown. The sequence doesn't particularly matter; delete any other DNS Server addresses before selecting Done.

If you are unsure how to change your DNS settings, or are uncomfortable doing so, a really easy way to set and manage them is to use a third-party utility App - DNSecure:

https://apps.apple.com/app/dnsecure/id1533413232

DNSecure is free to download and install - and has no privacy issues.

Start with initial fault finding:

• If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support
• If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support

What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?

If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.

Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.

• Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account

• Force restart the iPad:

Force restart iPad - Apple Support

• Add Mail Account:

Settings > Mail > Add Account

I just searched the web for BT and found that BT is currently having a significant outage. Therefore, you may want to wait until that is resolved.

Sorry, not paying attention.

What DNS servers are you using .

It's in settings/wi-fi then hit the i next to your wi-fi then scroll down to Configure DNS - hit that. What are your DNS servers?

FishingAddict wrote:

I just searched the web for BT and found that BT is currently having a significant outage. Therefore, you may want to wait until that is resolved.

While BT have neither admitted nor corrected the issue, the problem lies solidly with DNS. Changing you DNS settings will permanently resolve issues with BT often unreliable DNS servers.

I’ve got this problem as well. Was fine yesterday now nothing. Get server error DNS~65,554 any ideas?

I’m using BT router and no VpN loaded on either iPad mini or iPhone 16

I'm on BT and it's all oline here.

Open Terminal

Type

networksetup getdnsservers Wi-Fi

and then hit return.

What do you get?

Thank you. I’ll see if still same in the morning, hopefully it will have resolved itself

Zurarczurx wrote:

Open Terminal

Type

networksetup getdnsservers Wi-Fi

and then hit return.

What do you get?

Not applicable to iPad and iPhone.

I’m on iPhone and ipad

Minisazzy wrote:

I’m on iPhone and ipad

Please read my earlier responses.

At the moment it’s back working, going to keep an eye on it. Thank you everyone. Hopefully sorted