Why am I unable to activate my free Apple TV subscription?

I bought a new Macbook Pro late last year, and was never able to access the free one year subscription to Apple TV. Now it is past time to be able to accept the offer, but I DO want it.

I tried to accept it on my iPad (same Apple account) and suddenly a message popped up that said I had declined.

Thank you for your attention to this matter.


[Re-Titled By Moderator]

MacBook Pro 14″, macOS 14.7

Posted on Feb 16, 2025 12:15 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2025 12:45 PM

Users have 90 days to redeem the offer. To redeem today, the qualifying device should have been activated on or after 2024-11-18.

The one year offer was replaced with a three months offer in Mid 2021 or so.

Users should redeem the offer on their new qualifying device (i.e. your Mac), in the TV app.

Current and previous subscribers would have had a trial already, and may not qualify for a new trial.

If a trial subscription was started then canceled, then the remainder is forfeited.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support

➤ Note that for Macs, users have to additionally sign in to the TV app (menu Account), for the redeem option to appear.

4 replies
Question marked as Top-ranking reply

Feb 16, 2025 12:45 PM in response to tgferrell

Users have 90 days to redeem the offer. To redeem today, the qualifying device should have been activated on or after 2024-11-18.

The one year offer was replaced with a three months offer in Mid 2021 or so.

Users should redeem the offer on their new qualifying device (i.e. your Mac), in the TV app.

Current and previous subscribers would have had a trial already, and may not qualify for a new trial.

If a trial subscription was started then canceled, then the remainder is forfeited.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support

➤ Note that for Macs, users have to additionally sign in to the TV app (menu Account), for the redeem option to appear.

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Why am I unable to activate my free Apple TV subscription?

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