Feedback on the Battery Replacement Service for Apple Watch S4

I am a long - term Apple user based in mainland China and have always had great trust in the quality and service of Apple products. However, my recent experience with the battery replacement service for my Apple Watch S4 has left me deeply disappointed.

My Apple Watch S4 had a battery problem. Following the guidance on the official Chinese website, I clicked on the battery issue option to apply for battery replacement. During the application process, my watch model was clearly displayed, which made me believe that the replacement service could be carried out smoothly. So I went to the Sanlitun store in Beijing, the store received my watch but informed me that there might be a shortage of stock. They said it needed to be sent to the headquarters to check the availability of accessories. If there were accessories available, I could participate in the 809 - yuan battery replacement service. But a few days later, I received a notice that the replacement could not be carried out because the product was obsolete.

There are many unreasonable aspects in this process. Since it is an obsolete product, why is my watch model still shown as an option on the official website? This undoubtedly misled me, causing me to spend time going to the store, only to end up with nothing. As a large - scale enterprise, Apple should have a clear understanding of the inventory of accessories. It should have informed me that the replacement was not possible when I made the selection, instead of wasting my time and cost.

In addition, my communication with Apple customer service has also left me very dissatisfied. The customer service staff either said that they could not solve the problem or were ambiguous about whether they could represent Apple to give a final reply. They did not provide any substantive solutions at all.

I hope Apple can attach importance to my problem. I strongly hope to participate in the battery replacement service. If the battery replacement for S4 is not available, it is a reasonable solution to replace it with an S5 or S6 watch. At the same time, I also hope that Apple can update the official website information in a timely manner to avoid misleading more consumers and improve the quality of customer service.

Looking forward to a satisfactory reply from Apple.