iPad 10th generation and an iPencil 2nd generation

On Black Friday (November 29, 2024) last year I purchased an iPad 10th generation and an iPencil 2nd generation through Amazon Germany. I purchased these items as a Christmas present for my daughter.

A few days after Christmas I had problems accessing the iPad, there was an issue with the 2 factor authentication. Now I had that issue using two accounts, the first one was my partners Apple Account and I seeked for advice multiple times on her account to fix the issue - I have the Case ID if needed to see how many failed attempts there were to fix this.

Having not found a solution and to of grown extremely annoyed and frustrated we then tried to bypass the 2 factor authentication with my own account - again I went to customer service support and have another Case ID to show all those communications - it's been a very frustrating and long winded process - and we haven't even got everything set up for my child as the information I was last given did not allow me to bypass setting up a credit card.

However I am now logged onto the iPad which brings me to the next issue - as this ridiculous process took so long only a few days ago did we try the iPencil out with the iPad - only to find this 2nd generation Pencil doesn't work with the iPad 10th generation - absolutely infuriating, Amazon Germany cannot accept a return or a swap for a 1st generation pencil -

So what I want is to officially complain about my experience and ask that at least the iPencil can be swapped - I asked this today with the online support but was told I need to go back to Amazon - even if Amazon already told me I can no longer return the item, this is not Amazon's fault, this is Apple's fault and it seems very difficult to find someone or some process that can effectively deal with this.

If there's a way to complain please can you let me know or some way Apple can help regarding this product issue please advice, much appreciated.

Thank you,

Martin