I was trying to get a refund as well but its always denied. Who should I contact. I badly needed the refund because I didnt mean to renew my subscription from a free trial
[Re-Titled by Moderator]
You must cancel the subscription first, and then contact Apple Support to request a refund for it.
click here ➜ If you want to cancel a subscription from Apple - Apple Support
then here ➜ Contact Apple Support for a refund for a cancelled subscription
Remember, refunds are not guaranteed, they are at the sole discretion of Apple, and they are under no obligation
to grant them.
You must cancel the subscription first, and then contact Apple Support to request a refund for it.
click here ➜ If you want to cancel a subscription from Apple - Apple Support
then here ➜ Contact Apple Support for a refund for a cancelled subscription
Remember, refunds are not guaranteed, they are at the sole discretion of Apple, and they are under no obligation
to grant them.
Managing auto-renewing subscriptions -
If you want to cancel a subscription from Apple - Apple Support
You might need to scroll down to find the Cancel Subscription button.
Scroll further down the link for instructions for non-Apple devices.
Things about subscriptions;
⁃ Deleting an app does not cancel the subscription.
⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.
⁃ If you have used a free trial subscription previously for an app, you will usually be charged immediately for a paid subscription if you download the free trial again.
⁃ Many subscriptions are set to renew automatically until you cancel them.
⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.
⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.
⁃ An expiration date means the current subscription has been canceled but is available to use until that date.
⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.
About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support
If all else fails, check out Apple Subscription Support for articles and contact options;
https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208
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Ammar0818 wrote:
I dont understand to be honest, because it is a large amount compared to what I have refunded in the past.
Precisely for that reason. If you have consistently asked for refunds, then Apple is more likely every time to deny them.
You can't expect Apple to always refund you, that's not how it works. If you made an honest mistake once or twice, then yes, they would probably refund you, but if this keeps happening, then its stops being an honest mistake. Apple can and will deny refunds if they keep happening over and over again.
Purchases don't happen by mistake that often since they require several steps and confirmations.
Sorry, but you probably exhausted the amount of times Apple is willing to refund you.
Funny thing is that on the app where I was charged which is CAMSCANNER theres an option there to restore purchases, I was able to select that option and on the app its showing that I was already Successful but the apple it self wont give me a refund.
Correct. You can't continue to "accidentally" make purchases and expect a refund every time. Purchases require you to double click the side button with the amount showing on the screen and free trials must be cancelled at least 24 hours before the trial period ends. Apparently Apple has previously given you a compassionate refund, yet you are continuing to make purchases.
Restoring purchases is how you retrieve an in-app purchase that you made and is not showing on your device or if you need to download it to a new device, it has nothing to do with a refund.
I just dont understand why they can’t process a refund. On my previous transactions if they can give a refund specially if you made it mistakenly. I dont understand to be honest, because it is a large amount compared to what I have refunded in the past.
Ammar0818 wrote:
I just dont understand why they can’t process a refund. On my previous transactions if they can give a refund specially if you made it mistakenly. I dont understand to be honest, because it is a large amount compared to what I have refunded in the past.
At some point you need to take responsibility for your purchases. They are made by double clicking the side button with the amount showing on the screen, followed by authorization with FaceID/Passcode. It is not something that is done by accident. If you signed up for a free trial, you are responsible for cancelling at least 24 hours before the trial ends.
Apparently, they have already given you a compassionate refund in the past, yet these "mistakes" are still happening.
Hello, I already Visited Apple Support link and trying to do the refund process but they are telling me that its not available for refund and the decision is final. What do I do?
As I said, the refund decision is at Apple's discretion. If it is not eligible for a refund, then there's nothing else that can be done.
You cannot force Apple to give you a refund.
How do I get a refund for an unintended CamScanner subscription renewal?
