Apple School Manager - resetting client passwords

I have a client/student device where the password has been forgotten. I have tried various avenues to unlock it, but it always comes back to the same message:


"Contact your organisation's administrator.


Need to reset the password? Contact your organisation's administrator or Manager and ask them to reset the password for your Managed Apple Account."


I am the administrator, but I cannot find anywhere to reset student passwords within ASM. The account is within the domain owned the college


iPad, iPadOS 18

Posted on Feb 19, 2025 6:51 AM

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Feb 28, 2025 7:08 AM in response to David_231

David_231 wrote:

Try to reset using iForgot: https://iforgot.apple.com/ if this doesn't help, follow: If you’ve forgotten your Apple Account password - Apple Support (IN) and reach out to Apple Support.

That only applies to an individual device, not a managed one.

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Apple School Manager - resetting client passwords

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