i was asked to call apple support, but i cant make phone calls

I was received the below email, but i am traveling in indonesia right now, the apple support number listed for indonesia doesn't work either. How can i get in touch with support to get my very important replacement device shipped?

Thanks for choosing Apple Support for your repair request. 

We sent your product to you, but the courier couldn’t complete delivery. The package was returned to Apple. For security reasons, you’ll need to provide a valid address where someone will be able to sign for your package during regular business hours. 

Please call us so we can verify your address and reship your product: Official Apple SupportHT201232