Apple Mail delays with Microsoft Exchange email

I've been experiencing significant delays in performance with my Microsoft Exchange email, when using Apple Mail as a client. I'm running macOS 15.3.1 on an Apple Silicon Mac. The account is set-up via Exchange. This is an email mailbox that was migrated from another IMAP service provider to M365, last year. Ever since the migration, performance has been dismal.


  1. Mail Activity is perpetually slow in downloading messages (as per the activity window, currently 700 of 150,000)
  2. I consistently receive an error message, when applying rules for moving messages into various mailbox folders. "The message could not be moved to the mailbox "XXXX". Invalid base64 string for MIME content."
  3. I've tried rebuilding the mailbox index several times. I've deleted the index via Onyx Mac.
  4. The Microsoft Outlook app seems to display the email, without issue; however, I'm hesitant to move to this default app, without understanding why Apple's apps are not functioning at a high level of performance??


Any help or advice would be appreciated. I'm a seasoned Mac user, with advanced knowledge, so am not afraid to try.

Mac Studio, macOS 15.4

Posted on Feb 25, 2025 5:11 AM

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Posted on Mar 1, 2025 4:16 PM

I'm experiencing this issue with my personal Outlook mail on my personal phone and on my Macbook Pro (Apple Silicon), and with my corporate exchange server as well on my corporate phone. I can't log into either personal or corporate e-mail using iOS/MacOS services, but I can absolutely get to them through the Web or through the Outlook app.


Clearly something is wrong, but I doubt anyone is going to admit to the issue being on their end.

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Mar 1, 2025 4:16 PM in response to MISC_IT

I'm experiencing this issue with my personal Outlook mail on my personal phone and on my Macbook Pro (Apple Silicon), and with my corporate exchange server as well on my corporate phone. I can't log into either personal or corporate e-mail using iOS/MacOS services, but I can absolutely get to them through the Web or through the Outlook app.


Clearly something is wrong, but I doubt anyone is going to admit to the issue being on their end.

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Apple Mail delays with Microsoft Exchange email

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