Can't connect to iMessage & FaceTime on iPad Air.

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Level 3

692 points

Can't connect to iMessage & FaceTime on iPad Air.

My wife's iPad suddenly lost ability to connect to iMessage & FaceTime. It's running the latest iOS. I've gone through all the typical troubleshooting. I keep getting iMessage activation error when signing in on the App. But if I got to settings, I can't even enter the password to sign in. It's greyed out. She uses both her iPhone and iPad to text, which adds to the confusion. Any help would be much appreciated. Thanks

Posted on Feb 26, 2025 11:36 AM

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Answer 1

Stan W Author

Level 3

692 points

Feb 26, 2025 3:46 PM in response to sberman

I've tried those suggestions. Logged out of iCloud. Tried logging in to Messages before logging into iCloud. There's no option to type in the password under the Apple ID name. At this point, I'm wondering if resetting the iPad is the way to go.

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Answer 2

sberman

Level 10

269,361 points

Feb 26, 2025 5:45 PM in response to Stan W

What Setting screen are you showing in your original post’s screenshot? It certainly looks nothing like Settings > Apps > Messages … or anything else I can identify.

What iPadOS version? What iPad model?

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Answer 3

sberman

Level 10

269,361 points

Feb 26, 2025 1:19 PM in response to Stan W

See this article.

If you can’t turn on or sign in to iMessage or FaceTime on iPad, Mac, or Apple Vision Pro - Apple Support

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Can't connect to iMessage & FaceTime on iPad Air.