Emails will not download from the server

Lawrence Finch wrote:

• The most likely reason is your email password on your iPhone is wrong. And the easiest way to fix it is to delete the email account, then add it back:

If the email account is NOT iCloud:

Go to Settings/Apps/Mail and tap on Accounts

• Tap on the account that isn’t syncing and delete it

• Tap on Add Account and add it back

If it IS an iCloud email, just log in to your Apple ID on your phone using the link at the top of the Settings page.

This is good advice provided that the user's mail server allows automatic setup. Not all servers do - two of mine don't and to set up my accounts I need to know the incoming and outgoing server names (they are different), the protocols and the port settings. Less tech-savvy users might struggle with this, particularly if their mail was set up for them by someone else.

Zurarczurx wrote:

Lawrence Finch wrote:

• The most likely reason is your email password on your iPhone is wrong. And the easiest way to fix it is to delete the email account, then add it back:

If the email account is NOT iCloud:

Go to Settings/Apps/Mail and tap on Accounts

• Tap on the account that isn’t syncing and delete it

• Tap on Add Account and add it back

If it IS an iCloud email, just log in to your Apple ID on your phone using the link at the top of the Settings page.

This is good advice provided that the user's mail server allows automatic setup. Not all servers do - two of mine don't and to set up my accounts I need to know the incoming and outgoing server names (they are different), the protocols and the port settings. Less tech-savvy users might struggle with this, particularly if their mail was set up for them by someone else.

Good point! Fortunately, just about all email providers have instructions on their website to set up an iPhone.

The most likely reason is your email password on your iPhone is wrong. And the easiest way to fix it is to delete the email account, then add it back:

If the email account is NOT iCloud:

• Go to Settings/Apps/Mail and tap on Accounts
• Tap on the account that isn’t syncing and delete it
• Tap on Add Account and add it back

If it IS an iCloud email, just log in to your Apple ID on your phone using the link at the top of the Settings page.