I got the “Trojan virus” scam on my iPhone this afternoon. The thing is that I clicked on the pop-up and installed the suggested app to remove the virus. I did not know that it was a fake warning. Should I be worried? How can I fix this?
[Re-Titled by Moderator]
iPhone 13, iOS 18
Should I be worried?
No. Please read Phony "tech support" / "ransomware" popups and web pages - Apple Community.
There is no justification to factory reset your iPhone. Remove the worthless app from your iPhone: Remove or delete apps from iPhone - Apple Support
I understand your concern about the "Trojan virus" pop-up you encountered on your iPhone. Unfortunately, you fell victim to a common scam designed to trick users into installing unnecessary and potentially harmful software. Since you installed the suggested app, you should take immediate action. First, delete the app you installed. Then, go to Settings > General > VPN & Device Management to check for and remove any suspicious profiles. Next, run a legitimate security scan using the free Malwarebytes app from the App Store. It's also wise to change passwords for important accounts (banking, email, etc.) from a different device if possible, enable two-factor authentication, and monitor your accounts for suspicious activity. In the future, remember that legitimate virus warnings don't appear as pop-ups in browsers, and Apple will never direct you to install third-party apps for security issues. If you're still concerned, you can back up your important data and perform a factory reset, or visit an Apple Store for professional assistance.
Thank you. At the moment, my device doesn’t perform any suspicious actions, and I am going to factory reset it in a moment. Thank you for your answer, and in the future I will be more careful.
How do I remove a Trojan virus scam app from my iPhone?
