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icantu Author

Level 1

4 points

Face ID on my iPhone 12 not working.

I tried resetting Face ID and it gets to the frame my face part but never scans my face? I have an iPhone 12 and did last iOS update so not quite sure why?!

[Re-Titled by Moderator]

iPhone 12 Pro Max, iOS 18

Posted on Feb 27, 2025 8:00 PM

Top-ranking reply

Smilin-Brian

Level 10

97,882 points

Posted on Feb 27, 2025 8:37 PM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist: