Can’t Download Big Sur

Every time I try to install Big Sue to upgrade from Catalan on my MacBook Air 2013 it say the installer file is damaged and can’t be used. Have thrown away all downloads but it happens again with each new download from App Store

MacBook Air 13″, macOS 10.15

Posted on Feb 28, 2025 9:31 AM

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Mar 1, 2025 1:33 AM in response to Braesider

There are factors:


Some which are beyond your control and those with are totally under your control


Like poor Wifi connection


Slow wifi connection


Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue.


Removal of the AV Software may increase the chances of the download to perform as expected.


Running behind a VPN which may increase Packet losses or corruption of the download 


Turn off any Third Party Two Way Firewall and try again 


Best Results are via Ethernet Cable to Router


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal 


Worst case - Restart in Recovery Mode and choose Reinstall macOS. 


This in theory will pull the latest version of macOS this computer qualifies to run 

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Can’t Download Big Sur

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