I can't add a new payement methods to re-enable my account

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I can't add a new payement methods to re-enable my account

I tried everything... I am even thinking of changing phone and laptop! Nothing works, I am really frustrated and disappointed. I lost my credit card so I blocked my card back then. And now my payement methods are blocked as my multimedia and purchases is disabled. I tried changing my payement but won't work, filling forms, see if I missed an update, there is no support, I have been to stores and they don't know.

Please I need an answer and help as soon as possible.

Because I may fear I will change supplier.

Posted on Mar 1, 2025 12:38 PM

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Answer 1

Top-ranking reply

Dah•veed

Level 9

66,715 points

Mar 1, 2025 12:45 PM in response to Heyineedhelpp

If you blocked the lost credit card while you had active subscriptions in your Apple Account, the first time one of them was denied payment, Apple would have frozen your account.

This is only something that can be resolved by speaking to Apple Support directly to pay the amount in arrears and set up a new valid payment method going forward.

Direct link to Apple Support options -

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

World-wide Apple Support -

Contact Apple Support - Apple Support

BTW, saying you may "change supplier" doesn't carry a lot of weight in these forums. Apple doesn't participate here and no one here works for Apple.

M1 Mac mini, macOS 15.3.1;  Watch, series 10 GPS-only, watchOS 11.3.1; iPhone 16, iOS 18.3.1; TV 4th Gen, tvOS 18.3; HomePods, audioOS 18.3 and Airport Express w/ Airplay 2

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I can't add a new payement methods to re-enable my account

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