Why does Mail app keep asking for Outlook account password on iPad Pro?

Hello.

The (Apple) Mail app on my iPad (Pro 11” 2nd gen.) went a on trip and kept asking me to insert the password for my Outlook account. I kept doing it, but it didn’t stick: it logged out shortly after and the request to insert the password popped up again….and that’s when I got to actually insert the password. Most times the Microsoft login form couldn’t even reached and I instead got a “Too Many Requests” blank page.

I checked my Microsoft account and there’s no error. iPad OS is up to date (18.3.1), and so are all apps.

The bug seems solved for now (the pop up hasn’t been showing up whereas before it showed up every couple of minutes), but I wanna know what happened.

Can someone tell me what could’ve caused that weird bug?

Thank you in advance for any reply.


[Re-Titled by Moderator]

iPad Pro, iPadOS 18

Posted on Mar 1, 2025 1:38 PM

Reply
15 replies

Mar 2, 2025 9:38 AM in response to a.gandi

This happened on iPhone a while back so went through the password change, updating it and checking it on all devices. Things seemed fine until out of the blue yesterday I got the password prompt. I entered pw, got authenticator request, approved it and sure enough got a send pw request, entered again, approved again, shortly after got a third and just canceled it and so far so good. It’s absurd really how difficult the 3 biggies of apple, ms, and google make things by refusing to cooperate for the benefit of all users.

Mar 4, 2025 7:05 AM in response to cheme75

Follow up, it appeared again, one day later, 2x. I cancelled both. I got fed up when this was a routine in the past so I installed outlook just for that one email address that I use for ms and backup acct recovery. I deleted the outlook acct from mail, but decided to reinstall in mail on my iPhone just to see if ms can play nice. It seems happy for quite a while until this recent tantrum.

Mar 4, 2025 7:45 AM in response to a.gandi

Same problem on iPhone and iPad after latest update of iOS 18

exchange account gives the following message that wants to renter passed AND

says the following;

Settings wants to use “Windows.net” to signin

This allows the app and website to share information about you.


Does this means exchange accounts and outlook have access to my personal/privacy via Windows.net privacy info

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Why does Mail app keep asking for Outlook account password on iPad Pro?

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