How can I reset MacBook Pro without access to old Gmail account in Find My?

matjeffes wrote:

Hi,

I have a MacBook Pro I am trying to erase to set up for my sister. I bought the MacBook new, used a gmail email account but they swapped my apple account over to my iCloud email.

I now no longer have access to that email but when trying to erase/reset the MacBook Find My is asking me for the Password for the gmail account to remove it but I can't remember the password and I can't access the email to do a password reset. Is there anything I can do or is the MacBook stuck to this old gmail account.

Ta

Matt

[Re-Titled by Moderator]

ref: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support

see if you can make any progress through https://www.icloud.com/

Turn off Find My on your devices and items - Apple Support

matjeffes wrote:

Hi, The issue is it is asking for a password for an account that I can't remember the password for and no longer have access to that email

Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support 

“[…]I bought the MacBook new, used a gmail email account but they swapped my apple account over to my iCloud email.[…]”

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Getting Into your Mac:

Just curious: Who is “They”? If someone else changed this, then you should probable return it, or have them troubleshoot it.