iPhone 11 Pro with black screen not turning on despite vibrations and reset attempts

iphone (11 pro) has a black screen, it is vibrating when i get notifications and when it plugs in but still no turning on. I have tried the reseet with volume up then down then hold side button and still nothing.


[Re-Titled by Moderator]

iPhone 11 Pro, iOS 18

Posted on Mar 2, 2025 3:43 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 2, 2025 6:01 PM

The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY for the first two buttons; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


1 reply
Question marked as Top-ranking reply

Mar 2, 2025 6:01 PM in response to sophieyaya

The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY for the first two buttons; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 Pro with black screen not turning on despite vibrations and reset attempts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.