Suddenly Empty Folders in iCloud (Files Disappeared)

Hi, I’m facing a serious iCloud Drive data loss issue.

Last night, I downloaded a file to my MacBook Pro (2018) and moved it into an iCloud Drive folder. The file vanished immediately. Then I noticed many folders were suddenly empty, but the folders themselves remained. The missing files are randomly scattered, and they’re gone from all my devices (Mac, iPhone, iPad).

What I Tried:

• Checked iCloud.com → Files not in “Recently Deleted” or “Restore Files.”

• Called Apple Support → They blamed my Mac being old, but I doubt that’s the issue.

• Storage Optimization is OFF → Still missing.

• No accidental deletion → Too random to be user error.

I’m on the 2TB iCloud plan, and this is not just a sync issue—the files are truly gone.

Any Help?

Has anyone faced this? Any recovery methods beyond Apple’s basic options? Would really appreciate any advice!