MacBook Air not accepting correct password

phoeberushton_08 wrote:

Hi, I have a macbook air and i’ve only had it for a month or two.

Did you purchase this Mac new directly from Apple or an Apple Authorized Reseller?

However i’ve turned it on today and the password isn’t working which i know is 100% correct.

You may think so, but your Mac certainly does not. Ref: If you forgot your Mac login password - Apple Support

Which exact password are you referring to:

• Firmware password?
• User account login password? If so, are you using your Apple Account to log in?
• Some other password?

My lock screen has no wifi, bluetooth or connection and no settings to help me fix this or reset my password.

• If you don't see a login window when you start your Mac - Apple Support
• If your Mac desktop looks different - Apple Support

Ref:

• Solving login password problems - The Eclectic Light Company