Safari crashes when I click the "Manage Website Data" button under Privacy

I have been trying to resolve this issue for the past several months. Safari crashes when I open certain website and then, when I try to follow the directions provided in this article -- -- Safari crashes! I see that this was an issue back in 2022, and see others are having the same issue. Apple Support, at least via chat, is useless. They just keep sending me links to articles that then crash Safari.


MacBook Air 15″, macOS 15.3

Posted on Mar 4, 2025 7:08 AM

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Posted on Mar 4, 2025 7:58 AM

Safari shouldn't crash at all. Please determine if the same problems occur in "Safe Mode": Start up your Mac in safe mode - Apple Support.


If Safari crashes while loading that page the relevant excerpt for your model Mac is shown below (screenshot):


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9 replies

Mar 7, 2025 6:06 AM in response to PACfromtakoma

I didn't think it would, and the reason I didn't even suggest it. Nevertheless, Apple Support is probably going to have you do that anyway, so now you can tell them you did already and it didn't help.


Another idea is to create a new, temporary User Account and determine if you can duplicate the problem while logged in to that Account. It's almost certain the problem will not manifest in that Account, but that determination won't help fix your usual Account. The solution you proposed (erasing the Mac and migrating content from the iMac) is more likely to be successful.


Also likely to be successful, but much more time-consuming, is dragging the entire Safari User Library to the Desktop, followed by methodically dragging components back into it and testing, then repeating until you find the guilty party. I would prefer a more targeted approach, but I would also need to devote the better part of a day to find the exact file or files that need to be fixed or trashed. Perhaps Apple will come up with a faster solution.

Mar 4, 2025 5:56 PM in response to PACfromtakoma

Yes. Please determine if you can remove the (likely) corrupted data by opening Safari in a Private Window.


The following instructions are excerpted from If Safari doesn't open a page or work as expected on your Mac - Apple Support:


"If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing."


They are described under "Test with a private window". Among other potential solutions, that would be the least painful.

Mar 5, 2025 4:07 AM in response to John Galt

Alas, no luck. Even when I'm in Safe Mode and in Safari in a Private Window. clicking on Settings>Privacy>Manage Website Data crashes Safari. Same information in problem report:

Crashed Thread: 7 Dispatch queue: com.apple.WebKit.DeviceIdHashSaltStorage


I'm wondering if i should wipe drive clean and start over again. The macbook air is my 2nd computer (work primarily on an iMac, which, incidently, runs exact same versions of OS and Safari with no issue

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Safari crashes when I click the "Manage Website Data" button under Privacy

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