Financial problem

We cannot know. You are not addressing Apple here but rather your fellow end users. We have no more access to Apple databases than you. There is a way you can check it yourself. Start here:

If you see 'apple.com/bill' on your billing statement - Apple Support

The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.

If that is the case, Apple will have no record of what criminals do, and only your CARD ISSUER or BANK can remedy it.

⚠️ Important note for reviewing your Apple purchase history: If you are using Family Sharing, make sure you set the "Apple ID" box to the "All" option to get a complete history of purchases Apple shows as made from your account.

These are outside financial news sites reporting on the decade-old scam:

https://www.foxbusiness.com/personal-finance/credit-card-statements-scam-charge

https://www.chron.com/business/moneytips/article/Check-Your-Statements-For-This-Long-Running-Scam-13888458.php