My Mac locked up with a message telling me my Mac has been infected & call 855-537-**** for support. The voice keeps repeating with a message saying I shouldn't shut off the Mac. My keys are not working. How do I get out of this?
[Edited by Moderator]
MacBook Air 13″, macOS 14.6
• Quit the browser app that was open when this started.
• Shut down the computer and reboot. If necessary, shut down by deep pressing and holding the power button until the computer shuts down.
• Quit the browser app that was open when this started.
• Shut down the computer and reboot. If necessary, shut down by deep pressing and holding the power button until the computer shuts down.
Thank you.
I also updated my OS
You're welcome.
Keeping the OS updated is one way to help keep your Mac secure. 👍🏽
My MacBook Air locked up - scam recording - how to fix?
