I was trying to add a card to my Apple wallet on my iPhone 13, but my only options to receive a verification code are an inaccessible dead email that belonged to my wife, or a text to a landline phone that doesn't display texts. My Apple Account info is correct, as are my bank's and cell phone service provider's.
How can I correct the incorrect information on the phone?
iPhone 13, iOS 18
Apple is not a bank. Apple cannot verify your identity or the ownership of your device. Only the card issuer can verify you. The bank has the wrong primary contact information for you. Please contact the support team at your bank and ask them to update your primary contact information.
Adding additional verification
“A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.
A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch
app. For customer service or verification using an app, the issuer performs their own communication process.”
Card provisioning security overview - Apple Support
Apple is not a bank. Apple cannot verify your identity or the ownership of your device. Only the card issuer can verify you. The bank has the wrong primary contact information for you. Please contact the support team at your bank and ask them to update your primary contact information.
Adding additional verification
“A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.
A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch
app. For customer service or verification using an app, the issuer performs their own communication process.”
Card provisioning security overview - Apple Support
Incorrect verification contact info
