How come Apple chat goes to business

Everytime I try to chat with Apple it’s greyed out and says it’s a business chat. How do I fix this?

iPhone 5s, iOS 12

Posted on Mar 7, 2025 4:41 PM

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Why does my personal iPhone always say I'm using messages for business? My iPhone is a personal device, but whenever I contact support it says I'm using messages for business and when I recently put the phone into lockdown mode, due to phishing texts, it says: "Cannot use Messages for Business Cannot use Messages for Business when device is locked down" I always start support chats through the Apple support app and when I asked a support rep and they told me this and wouldn't explain further instead they "suggested" I start a new chat on the web??? "If you initiate a chat using messages app of your device, it will always come as Apple business chat. If you initiate a chat with the help of the support app, it will show as web chat."
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1 reply

SravanKrA

Level 10

432,454 points

Mar 7, 2025 11:16 PM in response to laronda176

Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.

Contact – Official Apple Support (IN)

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How come Apple chat goes to business

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