iPhone frozen and locked.

I phone frozen and locked I can’t turn it on. Can someone please call me and help. Thanks.




iPhone 16 Pro Max, iOS 18

Posted on Mar 8, 2025 7:19 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 8, 2025 7:25 PM

This is a user to user online site. We cannot call you.


Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (Hint.....ignore the "slider" when it appears and keep holding the Side button in until the Apple logo appears. This might take another 10-20 seconds.)


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation. If the phone is still frozen after a few tries.......


2) There is likely a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


Good luck

1 reply
Question marked as Top-ranking reply

Mar 8, 2025 7:25 PM in response to Danvanpham

This is a user to user online site. We cannot call you.


Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. (Hint.....ignore the "slider" when it appears and keep holding the Side button in until the Apple logo appears. This might take another 10-20 seconds.)


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation. If the phone is still frozen after a few tries.......


2) There is likely a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


Good luck

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iPhone frozen and locked.

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