How can I activate eSIM on iPhone 13 Pro from Singapore?

raaed76 wrote:

So we can’t get a software from apple to fix that because I used it in iraq

You couldn't have used an eSim in any country, when the phone you own is dual physical Sim only. And no, you can't get software from anyone to turn a dual physical Sim phone into one which can use eSim.

Here is your model iPhone:

Year introduced: 2021

Capacity: 128 GB, 256 GB, 512 GB, 1 TB

Colors: Graphite, gold, silver, sierra blue, alpine green

Model numbers: A2483 (United States), A2636 (Canada, Japan, Mexico, Saudi Arabia), A2639 (China mainland, Hong Kong, Macao), A2640 (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia), A2638 (other countries and regions)

Based on that, your phone is dual physical Sim and was never able to use eSim.

Settings > Mobile Service > Add eSIM (under SIMs).

Which telco are you using? Common ones like Singtel and SIMBA should have sent you a QR code via email for automatic activation and addition of eSIM to your phone.

The OP told us that there is no Add eSIM setting on his phone.

That's why we asked for the model number. I suspect the OP has a dual SIM version of the iPhone 13......which would of course have no Add eSIM option. So if this is the case, it would not matter who the "telco" might be.

If we can get OP to provide the actual the model number of their iPhone, we'll be able to confirm this. Otherwise, we're stuck.

On your iPhone 13 Pro.....

Tap Settings > General > About > Model Number

Then tap on Model Number and another 5 character number will appear. Example.....A2636, or A2639, etc.

Post back with the Axxxx number that you see.

A2639 is a dual SIM version of the iPhone that was designed for use in China, Hong Kong and Macau......where eSIM is not permitted.

So, that would be the reason why you do not see an option to Add eSIM.

So we can’t get a software from apple to fix that because I used it in iraq

It is not possible to do what you ask with your dual SIM phone using software.

You would need to have different hardware, meaning that you will need a different iPhone to use eSIM.