"Accidentally Deleted Photos – Need Recovery Assistance"

Hello Apple Support Team,


I recently encountered an issue where my photos were permanently deleted from my new iPhone, even though I did not manually delete them. Here’s what happened:



  • I had two iPhones (an old one and a new one) connected to the same Apple ID and iCloud Photos.
  • A few days ago, I deleted some photos from my old iPhone, and they were also removed from my new iPhone automatically.
  • I checked the Recently Deleted folder, but the photos were not there anymore.
  • Some of the deleted photos were originally taken with my new iPhone, and they never existed on my old device.
  • I did not manually delete these photos from my new iPhone, but they disappeared after I deleted files from my old phone.
  • I want to know:
  1. Is there any way to recover these lost photos?
  2. Can you check if they are still accessible in iCloud storage or a recent backup?
  3. If the photos were removed due to iCloud Photos sync, is there a way to retrieve them?


These photos are very important to me, and I would greatly appreciate your help in recovering them. Looking forward to your response.


Best regards,


[Sveta]

iPhone 12, iOS 17

Posted on Mar 14, 2025 1:36 AM

Reply
1 reply
Sort By: 

Mar 14, 2025 3:35 AM in response to sveta65

As explained in the terms of use you agreed to when you signed up, you’re not talking to Apple here. The people responding are Apple users like yourself. That's what this forum is - users reaching out for assistance, assistance being given by other Apple users.


As far as anyone knows these are the answers t:


  1. Not unless you have a back up.
  2. No one here can, and there is no recent back up unless you made one.
  3. From your description that's exactly what caused the problem - the iCloud library syncing the two devices. And no there is no way to retrieve them


If you want to check this out with Apple, contact the Apple Support. There's a link at the bottom of each page.


Reply

"Accidentally Deleted Photos – Need Recovery Assistance"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.