Apple TV not working after 5G internet modem replacement

I had to have my 5G internet wifi modem replaced and now my Appletv doesn’t seems to work anymore. The remote doesn’t switch the tv on anymore. When I use the original Samsung remote to switch on tv and select HDMI as the SOURCE, there is no progress after this. I can’t seem to pair the Apple Remote with the TV and can’t even reset the remote control. I can’t check either if the remote is charged or working properly. At wits end after having tried setting iPhone as remote unsuccessfully, switching off TV Apple TV and 5G Wifi modem



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Apple TV 4K (2nd generation)

Posted on Mar 14, 2025 11:56 PM

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Question marked as Top-ranking reply

Posted on Mar 15, 2025 6:16 AM

The symbol in between the time and the user icon indicates that it tried to connect to Wi-Fi, but failed to get a connection. One would use the Apple TV Remote to navigate to Settings, then Network, and find the Wi-Fi for your home network there.


Presumably it tried to automatically use the same network credentials as before, but the new modem may require new different connection settings.


The software remote on iPhone works over the home network, so that won’t be functional until the Apple TV box has a functional network connection. You’ll need to use the physical remote until then (which uses Bluetooth for the navigation controls, so the Wi-Fi network doesn’t matter for that).


If your Siri Remote or Apple TV Remote isn't working - Apple Support

- Try charging the remote (see below),

- Try pairing the remote again, using the indicated button combination,

- Try restarting just the remote, using the other indicated button combination,

- Try restarting the Apple TV box, by temporarily disconnecting from power.


Charge your Siri Remote or Apple TV remote - Apple Support

- Charge with a USB cable directly to a computer USB port, or to a USB power adapter in an AC socket,

- Other types of USB ports may not be suitable for charging this model remote,

- Charge for 30 minutes to charge from nearly discharged to well over 50% battery charge level, which should be enough for a while,

- Charge for 2.5–3 hours to charge from nearly discharged to 100% battery charge level,

- There are no visible indicators for charging on the remote itself.

6 replies
Question marked as Top-ranking reply

Mar 15, 2025 6:16 AM in response to kensohubert

The symbol in between the time and the user icon indicates that it tried to connect to Wi-Fi, but failed to get a connection. One would use the Apple TV Remote to navigate to Settings, then Network, and find the Wi-Fi for your home network there.


Presumably it tried to automatically use the same network credentials as before, but the new modem may require new different connection settings.


The software remote on iPhone works over the home network, so that won’t be functional until the Apple TV box has a functional network connection. You’ll need to use the physical remote until then (which uses Bluetooth for the navigation controls, so the Wi-Fi network doesn’t matter for that).


If your Siri Remote or Apple TV Remote isn't working - Apple Support

- Try charging the remote (see below),

- Try pairing the remote again, using the indicated button combination,

- Try restarting just the remote, using the other indicated button combination,

- Try restarting the Apple TV box, by temporarily disconnecting from power.


Charge your Siri Remote or Apple TV remote - Apple Support

- Charge with a USB cable directly to a computer USB port, or to a USB power adapter in an AC socket,

- Other types of USB ports may not be suitable for charging this model remote,

- Charge for 30 minutes to charge from nearly discharged to well over 50% battery charge level, which should be enough for a while,

- Charge for 2.5–3 hours to charge from nearly discharged to 100% battery charge level,

- There are no visible indicators for charging on the remote itself.

Mar 15, 2025 11:25 PM in response to Urquhart1244

Thank you guys for all your advice and the time you took to help me. I finally ended up calling a consultant with call back option. Went through all the testing possibilities to come to the conclusion I’d better go to an Apple Store for testing the Apple tv and the remote. Went today and test result is: remote ok, tv not ok and will be replaced. Thanks again chaps!

Mar 15, 2025 4:59 PM in response to Urquhart1244

Many thanks to all for your suggestions. Below a chrono and a recap 

Had a power outage and when power was restored, a surge probably burnt my 5G WiFi home internet modem.

Installed a new modem, Apple TV gets the signal but doesn’t recognise this new network.

I cannot get into Apple TV settings to make the change from the previous network to the new network.

Pairing the Apple Remote with the indicated remote buttons doesn’t work.

Resetting the Apple remote with the indicated remote buttons doesn’t work.

I disconnected the Appletv from power and from HDMI cable.

Is there another way to get into, or reset, the black Appletv box to start a new connection?

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Apple TV not working after 5G internet modem replacement

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