Dear iPhone support,
my iphone is unlocked because my iCloud account is mmu***il@icloud.com when I try to login Cannot be used to unlock this iPhone. Pls and pls check it this my real account
[Edited by Moderator]
iPhone 11 Pro
You must supply the credentials the phone is asking for.
If you are the original purchaser of the phone, and have a receipt from Apple or an Apple Authorized Reseller clearly showing both your name and the phone’s serial number, you could submit an Activation Lock support request. Absent proof of original purchase that is satisfactory to Apple, they will not help you to unlock the phone.
You must supply the credentials the phone is asking for.
If you are the original purchaser of the phone, and have a receipt from Apple or an Apple Authorized Reseller clearly showing both your name and the phone’s serial number, you could submit an Activation Lock support request. Absent proof of original purchase that is satisfactory to Apple, they will not help you to unlock the phone.
Is this by any chance a phone that you got second-hand? And that is locked to someone else?
This is a user to user forum and Apple is not here. We can’t check your account. It isn’t clear to me what you are asking. Please clarify your problem and post any error message that you get.
How do I unlock an iPhone locked to owner
