Why is my password not working on MacBook Pro after Apple Store repair?

I just got my computer back from the Apple Store and now my password is not working



[Re-Titled by Moderator]

MacBook Pro 14″, macOS 13.4

Posted on Mar 16, 2025 10:18 AM

Reply
2 replies

Mar 16, 2025 10:59 AM in response to MAXXxxxxxxxxxxxxxxxxxxxxxxxxxx

MAXXxxxxxxxxxxxxxxxxxxxxxxxxxx wrote:

I just got my computer back from the Apple Store and now my password is not working


[Re-Titled by Moderator]


did you try booting it in the store....? I would always verify it is working as expected before walking out.



if your user is still there You can —


Reset your Mac login password - Apple Support

Mac User Guide - Apple Support


If you can't reset your Mac login password

https://support.apple.com/en-us/HT212190




step one here— was make a backup

Get your Mac ready for service - Apple Support


Restore your User data from a backup using Time Machine

Restore your Mac from a backup - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my password not working on MacBook Pro after Apple Store repair?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.