Why is my password not working on MacBook Pro after Apple Store repair?
I just got my computer back from the Apple Store and now my password is not working
[Re-Titled by Moderator]
MacBook Pro 14″, macOS 13.4
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I just got my computer back from the Apple Store and now my password is not working
[Re-Titled by Moderator]
MacBook Pro 14″, macOS 13.4
MAXXxxxxxxxxxxxxxxxxxxxxxxxxxx wrote:
I just got my computer back from the Apple Store and now my password is not working
[Re-Titled by Moderator]
did you try booting it in the store....? I would always verify it is working as expected before walking out.
if your user is still there You can —
Reset your Mac login password - Apple Support
Mac User Guide - Apple Support
If you can't reset your Mac login password
https://support.apple.com/en-us/HT212190
step one here— was make a backup
Get your Mac ready for service - Apple Support
Restore your User data from a backup using Time Machine
Restore your Mac from a backup - Apple Support
Did you restore your backup from prior to the repair?
Why is my password not working on MacBook Pro after Apple Store repair?