How to resolve MacBook prompting for a Firmware password?

I bought a Mac book from back market. Now it seems to be locked! I turned it on and a lock pic came up asking for firmware password. I contacted back market who contacted the seller but the codes I was given didn't work.

im a third year uni student with work on my laptop that I can't retrieve! Back market wants me to return to seller which leaves me with lost work and no laptop. Plus I can't even wipe it before I return it. Help! Is there another way?


[Re-Titled by Moderator]

MacBook Pro (2017 – 2020)

Posted on Mar 17, 2025 7:51 AM

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Mar 17, 2025 5:49 PM in response to Icequeen72

Please refer to Set a firmware password on your Mac - Apple Support. In it, Apple explains that they will require bringing your Mac and its original dated sales receipt or invoice to them to remove its Firmware Password. Assuming are unable to obtain one from "back market" then there is no recourse. The Mac will be worthless to you or anyone else. Return it to the seller for a full cash refund.

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Mar 17, 2025 10:51 PM in response to Icequeen72

If the seller did not give you the correct password, you cannot remove the firmware password yourself.


Without the proof of purchase to which Mr. Galt and the Apple Support document, Apple will not remove it for you, either. Firmware passwords were designed to provide extra security – with the understanding that should you set one, forget it, and also lack proof of purchase, you could permanently turn your own machine into a "brick." In the case of a second-hand machine with no proof of original purchase, the working assumption will be not merely that you locked yourself out, but that by locking you out, the machine is doing exactly what its owner wants it to do.


You claim that you have work on the laptop. I don't see how that is possible unless the machine was powered up when you bought It, and you never turned it off or let the battery charge run out. Because if that Mac was turned off when you bought it, it would have asked for the firmware password the very first time you turned it on. There would have been no chance to do any work on it, and therefore no chance to lose any work on it. Also no data of yours on it that you would need to wipe before returning it to the seller.


Sorry, but it sounds like you bought a "brick" that will remain a "brick". Presumably an Intel-based MacBook Pro, and very likely an older one that can't even run one of the "most recent three" versions of macOS.


Next time I would suggest buying a new, or Apple Certified Refurbished, Apple-Silicon-based Mac from Apple or from an Apple Authorized reseller. Not some unknown machine from the "back market".

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How to resolve MacBook prompting for a Firmware password?

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