How to update iPad Air 2 stuck on iOS 12.5.7?

You don't appear to have an iPad Air2. With iOS 12.5.7 installed, you will have one of three iPad models, these being the first generation iPad Air, an iPad mini2 or an iPad mini3.

Apple ended major update support for these models of iPad in September 2019 - although they have since received occasional “point” security updates, the most recent being released January 2023. These devices cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU capabilities and available RAM) for newer versions of iOS/iPadOS.

Whilst many App titles remain compatible with your iPad, if you want or need to access to Apps requiring a more recent version of iOS/iPadOS than your iPad is capable, you’ll need to consider replacement of your iPad with a much newer or current model iPad.

For information, here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:

32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi+Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi+Cellular)

64-bit devices

iPad Air1*, iPad mini2 and iPad mini3* - iOS 12.5.7

iPad Air2, iPad mini4 - iPadOS 15.8.3

iPad5, iPad Pro (9.7"/12.9" 1st generation)* - iPadOS 16.7.10

iPad6, iPad Pro (10.5"/12.9" 2nd generation) - iPadOS 17.7.5

(*) obsolete

Newer models are all able to be updated to the current version - iPadOS 18.3.2

• iPad Pro 13" (M4)
• iPad Pro 12.9" (3rd generation and later)
• iPad Pro 11" (1st generation and later + M4)
• iPad Air (3rd generation and later + M2/M3)
• iPad (7th generation and later)
• iPad mini (5th generation and later + A17 Pro)

An unit on 12.5.7 isn't capable of 13 or above.

(259466)