Unable to connect ERROR, (no data transferred)
PC HP Envy 700-230qe, MS Windows 10. Mac Air M3, 16 GB , 512 SSD. Thunderbolt wire w/usb adaptor for PC. Modem: Deco-551c, 1 GB internet (direct connection to PC). 200 GB ICloud storage. Anti Virus: Norton 360. Wifi & bluetooth active on both machines.
About 5 hrs invested with Apple phone support. No progress was made to transfer.
- restarted modem 1x, 2. restarted PC 2x. 3. restarted Mac 2x. 4. restarted migration assistant on both machines 5x. 5. disabled norton 3x, 6. uninstalled norton 1x, 7. reinstalled norton, 8. Tried without the thunderbolt wire.
Any suggestions beyond what has been tried would be appreciated.
MacBook Air 13″, macOS 15.3