Programs crashing daily. Before and after wipe / install. Next steps?

A few weeks ago I noticed the browser tabs or browser (Firefox, Chrome, Brave) wouldn't load or crash on my 2019 iMac - Big Sur, sporadically. I was on a Zoom call the iMac made a Bzzz sound, went black and shut down. The computer crash happened at least 1 more time. And probably during the night as I awoke to an alert prompt that my computer restarted. I tried to update to Sequoia but halfway through it would stop. I worked with Apple support to update, there was a problem with updating but it got updated to Sequoia.


But then the crashes continued. Worked with Apple support a few times... first aid was used, I was told to reinstall Sequoia. But then it wouldn't reinstall. Tried the 3 different methods and got stuck on the last one which offerred Catalina install (I didn't understand at the time why that was being offered but I do now). And that wouldn't install. After several attempts, it was wiped and Sequoia was installed. But the Senior Advisor was needed because of a PK error and through terminal it got installed.


Unfortunately, the crashes continue after the wipe / install. It happens daily. With browser tabs (Firefox, Brave, Zen), browser app (Safari, Brave), mac apps (Pages, Notes), other app (Zoom). This happens a few times a day.


Any thoughts on what the issue is or what the next step should be? Should I contact Apple phone support again? I thought it might be malware / trojan but I thought after wipe / install that issue (if it existed) would go away.

iMac 27″, macOS 15.3

Posted on Mar 21, 2025 10:58 AM

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Posted on Mar 21, 2025 12:27 PM

That does not sound good ... if indeed those were the only things installed on a blank Mac with only the MacOS, none of those should cause those crashes and involuntary restarts. The whoosh sound you heard is a complete system crash (called a kernel panic) and shutdown, if it happens once a year, no big deal, if it is happening every week, that's a serious problem. With just browsers installed (but did you bring over any user settings, software, tools ... or were those browsers the only things installed?), this should not be happening.


Based on what you describe, it might be hardware. In which case it could be a bad memory module, a major item like the main logic board, main internal drive failing ... But just to make sure, you could download and run Etrecheck and post the (anonymous) report here for readers to check for anything other than hardware. See this for instructions: Using EtreCheck - Apple Community


This is worth doing because broken hardware likely means a new computer is needed, the most expensive outcome. Whereas Etrecheck can sometimes find a culprit that is easier (and much cheaper) to address.


If the internal boot drive is failing and causing this, you could try the solution mentioned here, which would cost only a few hundred $:


Use an external SSD as your startup disk … - Apple Community


To diagnose an unknown but likely hardware issue, I would take the Mac to an Apple Authorized Service Provider. These are independent shops that are certified by Apple and have more leeway than an Apple Store to repair or otherwise do work on an older Mac. I used one to put new internal SSDs in a 2013 MacBook Air and a 2015 iMac, both of which are running fine after 5+ years after the repairs. Before going to a repair shop, I would post the Etrecheck report here (Etrecheck and posting here are free) to get lots of additional eyes on the problem.

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Mar 21, 2025 12:27 PM in response to AlChris86

That does not sound good ... if indeed those were the only things installed on a blank Mac with only the MacOS, none of those should cause those crashes and involuntary restarts. The whoosh sound you heard is a complete system crash (called a kernel panic) and shutdown, if it happens once a year, no big deal, if it is happening every week, that's a serious problem. With just browsers installed (but did you bring over any user settings, software, tools ... or were those browsers the only things installed?), this should not be happening.


Based on what you describe, it might be hardware. In which case it could be a bad memory module, a major item like the main logic board, main internal drive failing ... But just to make sure, you could download and run Etrecheck and post the (anonymous) report here for readers to check for anything other than hardware. See this for instructions: Using EtreCheck - Apple Community


This is worth doing because broken hardware likely means a new computer is needed, the most expensive outcome. Whereas Etrecheck can sometimes find a culprit that is easier (and much cheaper) to address.


If the internal boot drive is failing and causing this, you could try the solution mentioned here, which would cost only a few hundred $:


Use an external SSD as your startup disk … - Apple Community


To diagnose an unknown but likely hardware issue, I would take the Mac to an Apple Authorized Service Provider. These are independent shops that are certified by Apple and have more leeway than an Apple Store to repair or otherwise do work on an older Mac. I used one to put new internal SSDs in a 2013 MacBook Air and a 2015 iMac, both of which are running fine after 5+ years after the repairs. Before going to a repair shop, I would post the Etrecheck report here (Etrecheck and posting here are free) to get lots of additional eyes on the problem.

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Mar 21, 2025 11:33 AM in response to AlChris86

Did you wipe the drive, e.g. full erase/format? Then was a fresh MacOS installed and tested before migrating over all your settings and preferences and software? It is possible that migrating back everything just brought back the cause of the problem again. So testing with a new generic admin user first is the acid test. If everything is "fixed," you can then migrate back just user accounts and files, but no software. Then retest. If ok, then you reinstall from scratch (new installers) one or two apps at a time, retesting after each, to make sure you have not brought back the problem.


If the problems reappeared before migrating anything from your old system and before installing any non-Apple software, then you have a hardware problem. If the problem only occurs after migrating your old account and previous software/apps, then it was more likely something that had been installed.


It's one or the other -- something installed, or hardware.


If it is hardware, it makes more sense to simply replace the computer rather than try to service/repair a 2019 iMac. But that's up to you. The kinds of issues you described can be expensive to fix (main logic board), although it could be a bad memory module. Some of these parts are soldered in and can be difficult to replace, and finding the right parts for an older Mac can also be hard.

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Mar 22, 2025 9:46 AM in response to AlChris86

AlChris86 wrote:

<EtreCheck report.log>

To clarify, in case there is a misunderstanding. The computer has NOT crashed since the reinstall. Thankfully. But, I am concerned it will. The crashes for now, have been software.

Looking through your Etrecheck report, it looks very clean to me. I doubt that anything installed is causing any issues. It is POSSIBLE that one of those browsers has caused the crashes/shutdowns, especially if left running all night on web sites that might be reset (on the web servers), streaming ads/videos or whatnot. One way to understand that better (temporarily) is to shut down all browsers and other software running at night, if it crashes or shutdowns at night, that might be indicative of hardware failing. But unless those full shutdowns return, you are probably fine going forward.

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Mar 22, 2025 1:42 PM in response to AlChris86

You are running Sequoia on a system with 8GB of RAM. You have more than 500GB of data pushed off RAM to swap space with almost nothing on the system and running. It is absolutely no surprise Apps are crashing. I'd suspect your memory pressure readings in Activity Monitor are routinely very high.


Your RAM is user upgradeable. And pretty inexpensive. Buy 4 matching sticks of Mac-compatible DDR4 2667Ghz RAM - either 4 x 4GB or 4 x 8GB depending if want to go to 16GB or 32GB - but you need at least 16GB if you want to avoid apps crashing.

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Mar 23, 2025 6:54 AM in response to AlChris86

Yes. Swap means that there's not enough space available in RAM for the system to load code or data it needs to work on - so it's offloading other things it isn't working on right now to disk to make room to load that code or data.


And then when it pauses working on that, it will swap it to disk to make room to load the next thing it needs to work on, and so on.


That is extremely time and energy intensive wasted work - high swap mean there's not enough RAM and the computer is working overtime just trying to get code and data loaded into RAM.

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Mar 23, 2025 9:51 AM in response to AlChris86

Well, huh, it seems my eyes are getting old and I misread the swap number. My bad. 8GB is still too low for running Sequoia and being able to run multiple apps, though - but your baseline system with almost nothing installed is actually performing OK RAM-wise.


That being the case, the next thing to consider is the number and variety of crashes you have had since reinstalling. This takes us back to steve626's suggestions. Failing SSD is less likely (but not impossible). Something with the logic board or RAM modules is more likely. If it's the RAM, then no big deal - logic board would be bad.

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Mar 23, 2025 8:52 AM in response to g_wolfman

Thanks for the explanation. But it seems like the memory pressure is ok, per the graphic below, no? You had said "You have more than 500GB of data pushed off RAM". But did you mean "more than 500MB" as the reading says Swap Used: 540.8. And the graphic is all in green which I assume is good.


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Mar 21, 2025 12:09 PM in response to steve626

Yes. It was complete wipe/erase of the drive via terminal (but tried before using disk utility, I think). Then Sequoia was installed from the internet recovery (I think that's what they called it). I had to download fresh internet browsers from the company's sites (Firefox / Brave / Zen). As well as Pages/Numbers from App Store. I didn't get a chance to save the bookmarks so I've not added any of that to the browsers.


Once the new install was up and running, the order of software downloaded went as follows Firefox, Brave. Brave crashed 2x. So I then trashed it. Then I added Arc browser (opened once then trashed it), and Zen. Then the next day added Pages, Numbers and Zoom. Zoom crashed 10 mins into a call. Then today, nothing added but Notes and Safari crashed, as well as tabs on Zen and Firefox. I'm not sure if that answers the question properly on migration order.


Thanks for the help.

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Mar 21, 2025 12:48 PM in response to steve626

Well, the other 2 times it the computer crashed I didn't hear the sound (one of them I was asleep). I can post one of the computer crash reports, if that's helpful. I know, one of the Apple phone advisers said from that report there was a kernel issue. Or something like that. I actually don't remember anything else but her saying "kernel".


Nothing was brought over at first. I installed those apps (browsers than Pages/Numbers). Then I brought over some document files late yesterday (aka day 2 of the re-install) after the re-install. I'll work on the EtreCheck.


To clarify, in case there is a misunderstanding. The computer has NOT crashed since the reinstall. Thankfully. But, I am concerned it will. The crashes for now, have been software.

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Mar 22, 2025 10:46 AM in response to steve626

OK. Thanks so much for your time, help and advice!


I usually shut down most apps at night but have been leaving notes open, then putting the computer to sleep. I'm glad you mentioned the software at night shutdown, I'll try shutting down ALL software. I also try to close all programs now immediately after I'm done using them and having a small number of programs open at the same time (like back in the old days, a couple of decades ago as RAM was an issue... I think that was the reason). Thanks again.

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Mar 22, 2025 6:35 PM in response to g_wolfman

I'm not sure I understand the stuff about the swap space. Are you referring to the following below. And if so, I saw it said Swap used: 552 MB, not GB. Or are you referring to something else with the swap space.


Virtual Memory Information:

    Physical RAM: 8 GB


    Free RAM: 741 MB

    Used RAM: 5.34 GB

    Cached files: 1.94 GB


    Available RAM: 2.66 GB

    Swap Used: 552 MB

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Programs crashing daily. Before and after wipe / install. Next steps?

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