iPhone 13 Pro Battery Maximum Capacity Not Changing

I've had this iPhone 13 Pro since December of 2022. It initially showed a maximum capacity of 84% in the battery health & charging setting. Since then I've charged the iPhone every night and sometimes during the day. I've noticed the battery is much worse than it was back in 2022. But the maximum capacity still has not changed, it still shows 84% which can't actually be the case. I have apple care so once the battery health drops below 80% I qualify for the free battery replacement. Is there a way to somehow get the iPhone to show the real maximum capacity?

iPhone 13 Pro, iOS 18

Posted on Mar 22, 2025 12:12 PM

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Question marked as Top-ranking reply

Posted on Mar 22, 2025 12:33 PM

Yes, and depending on what they say, you’ll have a solution or we can work towards a solution.


Ask Apple to perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

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Question marked as Top-ranking reply

Mar 22, 2025 12:33 PM in response to fivetet

Yes, and depending on what they say, you’ll have a solution or we can work towards a solution.


Ask Apple to perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

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iPhone 13 Pro Battery Maximum Capacity Not Changing

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