Why is my Hide My Email not forwarding emails?

Hi guys! :) So hide my email is again, not forwarding emails even though I have email forwarding enabled... I can now never get into my account because after logging out - you need a password... which I don't have because I never made. :)

I've tried it about a dozen times now and have double checked the spelling on the absurd email address given to me, and have checked all email folders. Please don't implement a whole system like this if it is this terrible that it cannot handle something as simple as email forwarding...

[Re-Titled by Moderator]