iPhone screen not lighting up when notification arrives

Question

iPhone screen not lighting up when notification arrives

Hi everyone, I have an iPhone 14 Pro Max and since I switched to this device my notifications sound when I receive them and the phone vibrates and when I touch them they appear on the screen but it does not turn on when I receive them, I contacted Apple service and they told me to reset the phone, I have done everything they have asked me and it still does not work, I do not have the do not disturb mode, I do not have it connected to my Apple Watch, I do not have anything of what I have read in many threads activated and still my screen still does not turn on when receiving notifications if anyone knows how to solve it please I would be happy to know

iPhone 14 Pro Max, iOS 18

Posted on Mar 27, 2025 5:18 AM

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Answer 1

SravanKrA

Level 10

436,762 points

Mar 29, 2025 3:42 AM in response to Andreamarto99

If Do Not Disturb (DND) or a Focus Mode is active, notifications can still be delivered with sound or vibration, but the screen may not wake up, depending on how the Focus settings are configured.

If you have Focus Modes set to allow notifications only with certain exceptions (e.g., from specific people or apps), your phone will still make a sound for those notifications but may not display them on the screen unless the phone is unlocked or actively in use.

See the pic below which is self-explnatory

So in summary, the sounds for notifications can still happen when DND or a Focus mode is enabled if the apps or senders are allowed within those settings. However, the screen waking up is a separate behavior that depends on your Focus mode configuration and whether it allows notifications to trigger the screen wake.

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Answer 2

Mar 31, 2025 3:58 AM in response to SravanKrA

Thanks for your response! I really appreciate the suggestion.

However, I had already checked all Focus Mode and Do Not Disturb settings before resetting my phone. I made sure that no Focus Mode was active and that notifications were fully allowed. I even compared my settings with a friend’s iPhone 14 Pro Max, and we have the exact same configuration, yet my screen still doesn’t turn on when I receive notifications.

To rule out any software issues, I also performed a factory reset and even set up the iPhone as a new device without restoring a backup. Unfortunately, the issue persists.

Since none of these steps have worked, I’m starting to think this might be an iOS bug or a hardware-related problem.

But again, thanks for your help!

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iPhone screen not lighting up when notification arrives

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