Using Image Capture scanner failed to complete the overview scan.

klarksandra wrote:

Operating System macOS Sequoia 15.3.2 - HP Envy 6020 All-in-one-printer

Since last system update Image Capture does not scan - message: "The scanner failed to complete the overview scan."

All recommended fixes were executed to no avail.

Downloaded HP Smart and I get "Scanner is busy" message.

All recommended fixes were executed to no avail.

Anyone else had this problem?

re: < HP Envy 6020 All-in-one>

I see it list here

About AirPrint - Apple Support

Solve printing problems on Mac

Solve printing problems on Mac - Apple Support

Sequoia— Hp scanner / print not working after 15.3 see if you have some options, toggle all associated printer/scanner options if here

>System Setting> Privacy & Security> Local Network toggle on all related

>System Setting> Printers & Scanners

ex. the HP Device Monitor, HP Scanner 3, and HP Utility toggles

update the expired printer certificate using these steps:

—>Systems Settings>Printers & Scanners

Printer name & select Printer Info>Options and Supplies

Show Printer Web Page;

if necessary make a security exception to continue Under Security> Certificates>Configure

Choose Create a New Self-Signed Certificate

(Edit the validity period if necessary) and click Finish

from the Spotlight Search:

Does it help if you move the following preference files to the Desktop (just in case), reboot and try again?

~/Library/Preferences/com.apple.Image_Capture.plist

~/Library/Preferences/com.apple.imagecapture.plist