My Face ID stopped working and can not be set again

asfter disabling my Face ID and trying to set it again it keeps saying “Face ID not available, try again “ pleas I need help

iPhone XR, iOS 18

Posted on Mar 29, 2025 2:46 PM

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Question marked as Top-ranking reply

Posted on Mar 29, 2025 3:51 PM

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics and service options.


Apple Store’s Genius Bar: Genius Bar Reservation and Apple Support Options - Apple

Apple Authorized Service Provider: Find Locations

2 replies
Question marked as Top-ranking reply

Mar 29, 2025 3:51 PM in response to waggon

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics and service options.


Apple Store’s Genius Bar: Genius Bar Reservation and Apple Support Options - Apple

Apple Authorized Service Provider: Find Locations

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My Face ID stopped working and can not be set again

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