How do I re-enable Face ID on my iPhone?

Face ID disabled



[Re-Titled by Moderator]

iPhone 12 Pro

Posted on Mar 31, 2025 6:41 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2025 6:42 PM

There is most likely something wrong with your TrueDepth Camera, which is the hardware behind Face ID. That usually is the case when Face ID fails. That is the hardware behind it. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store’s Genius Bar or Apple Authorized Service Provider for diagnostics and service options.


Genius Bar Reservation and Apple Support Options - Apple 

1 reply
Question marked as Top-ranking reply

Mar 31, 2025 6:42 PM in response to Charlestimilehin

There is most likely something wrong with your TrueDepth Camera, which is the hardware behind Face ID. That usually is the case when Face ID fails. That is the hardware behind it. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store’s Genius Bar or Apple Authorized Service Provider for diagnostics and service options.


Genius Bar Reservation and Apple Support Options - Apple 

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How do I re-enable Face ID on my iPhone?

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