Gbarcart wrote:
The screen goes completely black, and the system freezes. I’ve tried restarting it, but the issue persists. Sometimes, it comes back after a few minutes, but other times, I need to force shut down and restart. Has anyone else experienced this issue? Could it be a hardware issue, or is it more likely a software problem? Do you have any suggestions for troubleshooting steps? I really appreciate any help you can provide.
[Re-Titled by Moderator]
Verify your software is up to date…
The current stable release of Sequoia including bug fixes, security updates is macOS 15.4
Keep your Mac up to date - Apple Support
Keep your Mac up to date - Apple Support
To trouble shoot further you can:
—A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies
Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support
This will tell you if it a universal issue or isolated to your user/admin account.
***wireless keyboard with rechargeable batteries— connect the charging cable, this will make the wired keyboard successful Safe Boot your Mac.
unplug all non-essential peripherals when testing
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
SoC—
Apple Silicon Mac: Apple Diagnostics for Self Service Repair
Apple Silicon Mac: Apple Diagnostics for Self Service Repair - Apple Support
User Diagnostics to test your Mac
Use Apple Diagnostics to test your Mac - Apple Support
How to revive or restore Mac firmware - Apple Support
How to revive or restore Mac firmware - Apple Support
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple Support - Apple Support
