SEVERE performance issues (Imac unusable)

Within about a week I noticed that I could not move my mouse nor click on anything. I had ALOT of tabs in safari so I quit them and believe I rebooted. No more issues. The issue started randomly coming back until last Sunday it essentially became un-usable. Reboots take 10-15 mins. Right after a reboot same thing.


Hardware:

  • Imac 27" 2019
  • OS: Sequia (was on 15.3 for about a month now until apple insisted I goto 15.4 (same issue)
  • RAM: 40GB
  • Disk: 3TB fusion
  • 4TB western digital NAS
  • 5TB external used for time machine backups


What I have done so far:

  • First Aid
  • Reinstall MacOS
  • Check for malware
  • 1 threat was found which I removed and rebooted
  • NVRAM and SMC reset
  • Apple diags (power up with cmd-D) no issues
  • Fan/cpu temps look ok
  • Activity monitor shows nothing significant during slow time; Memory used about <10GB; no memory pressure or swapping
  • No sketchy kexts, launch agents or daemons
  • No overheating or cpu throttling


Yesterday I tried disabling spotlight index which seemed to bring it back to life. I got excited until it ultimately showed the same slowness.


About a month ago, the fusion drive was going south. I brought it to an authorized Apple repair place. They replaced it to give me my same 3TB but had to use some kind adapter on the board to make it work.


I tried safe mode and a new user. But as the problem doesn’t always manifest

Right away, it's hard to tell with this. I may have to do this for longer period and really tax it


Apple, while not UN-helpful was not super helpful either


I downloaded and paid for Etrecheck; which nothing jumped out at me. If I'm able I will attach.


Malware App: MalwareBytes and CleanmyMac

NOTE: I removed CleanmyMac, and the problem did NOT go away.


I have run out of things to try. ANY suggestions?


I'm actually looking to buy a refurbished similar model and restoring from time machine. I want this model because the new ones are 1) 24" and 2) only 2TB of HDD. Mac mini (plus buying a monitor) would be in the 3+k range


Appreciate any help and suggestions. I really need this resolved as I depend on it. It's now essential an iPaperweight product


p.s. I don't see a way to attach a document

If needed I can get more system info. Right now I am not near the device

iMac (2017 – 2020)

Posted on Apr 9, 2025 8:36 AM

Reply
4 replies

Apr 9, 2025 8:54 AM in response to DeputyDawg

Get a backup, if you don’t already have one.


Remove MalwareBytes, and remove CleanMyMac, per the vendors’ instructions, restart, and check again. The built-in anti-malware does just fine, is way less chatty, and the built-in maintenance does well, too.


Otherwise and failing that, please download and run (free) EtreCheck, and when the run completes share the report to the clipboard. Then open a new reply here, and press the additional-text button that looks like a printed page to get a text input box big enough to paste the hardware and software configuration report here, and paste and post that report here.


If performance is still bad, I’d also have a chat with the repair place that swapped the Fusion for an SSD.


At this juncture, I would not purchase an Intel Mac.

Apr 9, 2025 10:04 AM in response to DeputyDawg

DeputyDawg wrote:

I don't see a way to attach a document

Use the Additional Text button to attach your EtreCheck report:

But to be honest, there probably isn't too much you can do. Sometimes those Fusion drives are just horribly slow. You won't notice it until you start using swap space in virtual memory. That can overwhelm the SSD and start using hard drive space. The computer will stop dead in its tracks at that point. You'll need to restart to recover.


Some things you can do:

1) Limit your OS upgrades. Looks like it's too late for that. Newer operating systems are designed for Apple Silicon computers, which are 10-100 time faster than the one you have. The fastest operating system for that computer is the one it shipped with. Newer ones will only be slower.

2) Limit your 3rd party system modifications. These kinds of modifications are extremely popular. This technical support forum would be ghost town without them. They are literally what keeps the lights on around here. Use at your peril.

3) 3rd party "security" and "privacy" apps are the worst. There are no "threats". The closest analogy to Mac malware is UFOs.

4) The system is designed to run at its best with default settings. There are absolutely zero changes you can make that will improve performance. Any change, any software installation, will come at some cost to performance. For most people, with a fast, modern computer, they usually don't notice anything. But you're already right on the edge. It's very easy to push that old computer over the performance cliff.

5) Do NOT buy another similar computer. Just take the cash and light it on fire instead. At least you'll get some warmth from that.

6) I don't know what you mean about a Mac mini being in the 3+K range. With a name like "DeputyDawg", I assume you're in the US. A new Mac mini with a 1 TB hard drive would be $999. A 27" display equivalent to the iMac would be $200. That computer would be at least 10 times as fast, if not more. Or get a MacBook Air with a built-in display for about the same.

7) You don't need 4 TB of startup drive storage. If you really did need that, then you wouldn't be balking at the $3k price for it. You don't need to match the specs with the old computer. The new one will be unbelievably faster. You just have to avoid shooting yourself in the foot with a tiny hard drive. A popular online suggestion is to buy a Mac with a tiny hard drive and use an external drive for booting. That is a malicious suggestion. Don't do it. While you do need at least 1 TB, you don't need 4 TB on the startup drive. If you need more storage for infrequently used files, then get an external SSD. Stop wasting your time with that NAS junk.

Apr 9, 2025 1:58 PM in response to DeputyDawg

DeputyDawg wrote:

Thanks, I have the full Etrecheck report but I am not home. I will provide later.

I hate to sound dumb, but I did not know Apple had their own anti virus. I will look into that.


Apple XProtect is built in, automatic, and it and the rest of macOS security work in ways that the add-ons cannot. It’s also blocked efforts by add-ons that have tried to clobber parts of macOS; defenses against third-party false positives. The built-in cleaning also works well.


I was thinking along the same line as reaching out to the repair center. I checked my credit card. The work was done Jan 30th.


I’d still want to look at the hardware and software configuration report here. It’s possible this is the SSD, but I’ve also met add-on security and cleaning apps and other issues that can degrade performance.

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SEVERE performance issues (Imac unusable)

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