Why is my Apple Cash account permanently locked despite verifying my identity?

I thought Apple locking your account mean’t for your safety but no they are locking it away from u too even if your the one who was verifying your identity. Then calling is no help because even with the call and confirmation it was you they will not let u open it back up how STUPID IS THAT what do I do ?


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Apr 10, 2025 1:10 PM

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Apr 10, 2025 1:23 PM in response to miredys178

Apple has nothing to do with Apple Cash account locking. That is all Green Dot Bank, the managers of Apple Cash accounts.


When fraud is detected they can lock the account. You need to contact Green dot and work it out with them.


click here ➜ If your Apple Cash account is restricted or locked - Apple Support


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Apr 10, 2025 3:11 PM in response to miredys178

You are probably in the process of being de-banked. Banks often refer to it as de-risking. De-banking is the closure of people's or organizations' bank accounts by banks that perceive the account holders to pose a financial, legal, regulatory, or reputational risk to the bank.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

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Why is my Apple Cash account permanently locked despite verifying my identity?

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