Incorrect number associated with iPhone after porting my number to a new SIM

I have an iPhone 13 Pro running iOS 18.3.2


A couple of weeks ago I got a new SIM with a new provider, and had a new number for around a day until they finished porting my old number across with a PAC from my old network.


If I dial *#100# I can see the correct number pop up on screen, though I assume this is a network-specific tool.


The temporary number is now associated with my iPhone when I look at my phone in Settings->Apple Account->iPhone 13 Pro. I've deactivated the temporary number, and re-added my old number to my account, but I'm seeing a message that it's "Unavailable for iMessage and FaceTime".


I've tried restarting, removing and reinserting the SIM, disabling & re-enabling Messages and FaceTime, and resetting my Network Settings, but the old number is still there.


Are there any other things I can try to remove the number that I don't have access to and get my iPhone working properly again?

iPhone 13 Pro, 18

Posted on Apr 10, 2025 2:28 PM

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Incorrect number associated with iPhone after porting my number to a new SIM

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