Error code 2738 when installing Quicktime

It's usually trouble with your Visual Basic Script, Mike. (It's a lot rarer than it used to be a few years ago.)

In the course of your troubleshooting to date, have you worked through the following document?

[iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript)|http://support.apple.com/kb/TS1331]

Hi
I have the same problem with error code 2738.

First I downloaded the version af iTunes+Quicktime and made sure it was for a 64-bit windows. Result: error code 2738.

Today I have downloaded the latest version af iTunes+Quicktime (vers. 10) and tried installing. Result: error code 2738.

I have tried to register the VBScript engine again - with success.
Tried installation again. Result: error code 2738.

I have tried to uninstall all my apple-software, but when trying to uninstall Quicktime, I get the same message and error code 2738

So Quicktime is neither completely installed, and cannot be uninstalled.

I have tried Apples suggested troubleshooting with deleting the Temp-folders, but somehow I cannot delete my Temp-folders. Though I have no open applications.

I hope that you can help me. Now I have this brand new, great pc, but I cannot get my iTunes to work.

Regards, Lene

Withe a reclacitrant 2738, wcbncal's suggestion from the following post is worth a try. If you're using a non-English localisation of Windows, check the equivalent translation of the Microsoft page, just in case some of the locations in the commands ought to be named differently on your localisation:

http://discussions.apple.com/thread.jspa?messageID=10618921&#10618921

Thank you so very much.
It worked! Now I have iTunes running. Super!

I tried out the link to Microsoft support site:
http://support.microsoft.com/kb/949140

I used the "Fix it"-program on the Microsoft support site, tried installation iTunes again - and bingo: it worked!

Ps. I am so sorry to hear and read about the earthquake in Christchurch. My partner and I visited your lovely and beautiful country in january, and our holiday started in Christchurch. Sorry to hear about so much damage, but very pleased that only very few people got injuired.

Regards,
Lene

Dear b noir,
i need your help, i just post a question on forum:

i need help to reinstall itunes and quick time, Please!!!!!
I did uninstall itunes and quick time, but when i try to install itunes 10+quick time, they said " The installation of quick time did not complete successfully. itunes requires quick time."

And when i try install quick time, they said: " another installation is in progress. You must complete that installation before continuing this one"

I need help, please!!!!!!!!!

im running windows 7 home premium 64bit

thanks

🙂 Excellent news, Lene.

I've actually been down in Christchurch for a few weeks now. Staying at my mother-in-law's house. Fortunately, she's in a modern house built on ancient riverbed (part of the River Styx meanders) rather than on old marsh, so she's missed all the unreinforced-masonry and liquefaction troubles that have caused the bulk of the damage in Greater Christchurch.

The aftershocks have been getting on her nerves a bit though, although it's been better since I got down here. The aftershocks are tapering off. But, that being said, I've still been feeling more earthquakes in the past few weeks than in all my previous life. That's something for a New Zealander to be able to say.

The following quake animation gives probably the best feel for what its been like:

http://www.christchurchquakemap.co.nz/

Were you able to resolve the issue ?
If so, can you post the solution ?

I have the same problem ... searching for solution 😟

I tried registering vbscript.dll from c:\windows\sysmte32 and c:\windows\syswow64 ran the below ... no use.

Tried the following -
64 Bit

QuickTime uninstall (HP factory installed/prepackaged)failed with 2738 error
QuickTime new install failed with 2738 error
iTunes new install failed with 2738 error

I tried to install 32 itunes ... installer did not let me install 32bit version on 64bit machine ... trouble .. trouble.

I am stuck ... this is relatively new laptop I never configured to run iTunes and my other laptop I sync my stuff with iPhone and iPod was broke ...

please help.

Thanks

Message was edited by: LifeIsXtrmFun

Have you tried the technique from the following post? It can be of some assistance with a recalcitrant 2738:

http://discussions.apple.com/thread.jspa?messageID=10618921&#10618921

b noir wrote:
Have you tried the technique from the following post? It can be of some assistance with a recalcitrant 2738:

http://discussions.apple.com/thread.jspa?messageID=10618921&#10618921

"b noir" - Thanks a lot

I ran FixIt earlier on but it did not do any thing.

This is what I did and I am not sure which one fixed this ... but worked.

* Disabled UAC
* Ran the following for the link ( http://support.microsoft.com/kb/949140) - section -
"You are running a 64-bit version of the Windows operating system, and you receive the error message that is mentioned in the "Symptoms" section while you are using the 32-bit scripting components"

Uninstalled the old factory(HP build) and installed iTune 10.x ... WORKS

Thanks again.

🙂 Excellent news. Glad you got things working again, and many thanks for reporting back with your resolution.

I went here: http:support.Microsoft.com/kb/949140 and download and ran "Microsoft Fix It".

After that, I reran the iTunes install app and everything installed perfectly after that.