Why can't I access my Instagram account on the app using an iPhone?

Hi,

i can’t access any account on the Instagram app, i was recently banned and unbanned by the Meta. I contacted them they said from their end everything is fine, it could be an issue with the Phone.

i factory reseted my Phone, installed the app and still the same issue. The app loads but when i try to login it says that the account doesn’t exist.

However i can access the accounts though Safari or other iPhone there the app is installed.


Now i have a concern:

Since the apps are synced with Icloud is there a possibility if i change my iPhone and get a new one and use it with the same icloud account can i have the same issue there.



[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on Apr 14, 2025 8:29 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can't I access my Instagram account on the app using an iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.