Hello everyone, I have a weak line on my phone screen

Hello everyone, I have a weak line on my phone screen

iPhone XS Max, iOS 18

Posted on Apr 15, 2025 8:11 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2025 8:23 PM

Press and release the Volume Up Button and Power Button on your iPhone to take a screenshot of the lines. Then, view the screenshot you took but in the opposite screen-orientation. This is so you can view if the lines are present in the screenshot or not, and so they don’t overlap.

Rotate the screen on your iPhone or iPod touch - Apple Support


If the lines appear in your screenshot, this would indicate a software issue, which can be solved with a Forced Restart.

Force restart iPhone - Apple Support


If the lines do not appear in your screenshot, this would indicate a hardware issue that needs service at your nearest Apple Store Genius Bar or Apple Authorized Service Provider.

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Apr 15, 2025 8:23 PM in response to dlovan161

Press and release the Volume Up Button and Power Button on your iPhone to take a screenshot of the lines. Then, view the screenshot you took but in the opposite screen-orientation. This is so you can view if the lines are present in the screenshot or not, and so they don’t overlap.

Rotate the screen on your iPhone or iPod touch - Apple Support


If the lines appear in your screenshot, this would indicate a software issue, which can be solved with a Forced Restart.

Force restart iPhone - Apple Support


If the lines do not appear in your screenshot, this would indicate a hardware issue that needs service at your nearest Apple Store Genius Bar or Apple Authorized Service Provider.

Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello everyone, I have a weak line on my phone screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.